Overview
If you’re experiencing issues with the Active Workpapers add-in in Excel, such as it not loading or connecting correctly, please follow the steps below to help resolve the issue.
Why this happens
Connectivity issues with the add-in can sometimes occur due to network settings, outdated components, incorrect loading procedures, or browser settings that affect the add-in’s connection to the Business Fitness platform.
Steps to resolve
Check if the add-in is visible in Excel
If the add-in is missing or not loading, open Excel, go to File > Options > Add-ins, and check if it appears under My Add-ins.
Open a binder from the Active Platform
The add-in must be initialized by opening a binder directly from the Active Platform. If you attempt to load the add-in in a blank Excel workbook, it may not connect properly. To ensure the add-in loads correctly, please launch it through an active binder.
Whitelist Business Fitness URLs
Ensure your IT team has whitelisted the following URLs, as these are required for the add-in to communicate with the platform:
General Access
https://my.businessfitness.com.auhttps://dataverse-api.businessfitness.com.auhttps://identity.businessfitness.com.auhttps://esp.aptrinsic.com/
Active Workpapers Specific
https://workpapers.businessfitness.com.auhttps://workpapers-addin.businessfitness.com.auhttps://workpapers-api.businessfitness.com.au
Ledger & Reporting
https://ledger.businessfitness.com.auhttps://ledger-addin.businessfitness.com.auhttps://identity.businessfitness.com.au
Documents
https://activecollaboration.sharepoint.com/
Reinstall the add-in
If the add-in still does not load correctly, please try reinstalling it:
Open Excel and go to File > Get Add-ins.
Locate any Active add-ins under My Add-ins and select Remove.
Reinstall the add-in by searching for Active Workpapers Add-in under the Store tab.
Reinstall Edge WebView2
The Active Workpapers add-in uses Edge WebView2 to function properly. Please download the latest version of Edge WebView2 from Microsoft’s website, choosing the Fixed Version option if possible.
Check browser settings
Make sure that pop-ups and cookies are enabled in your default browser (usually Microsoft Edge). These settings are essential for the add-in to authenticate and connect properly.