20 articles
Understanding Primary User and Sheet Insertion in Active Workpapers Excel Add InWhat is a Primary User? In Active Workpapers, the primary user is the first person to open and work on a specific binder file. This...
How to restore to a previous SharePoint version of a binder
How To Repair a Corrupt Binder
Security Warning in Excel
How to troubleshoot 'We're having a bit of trouble connecting you to Workpapers'
[AU] How to troubleshoot when ATO data not populating as expected
How to troubleshoot Active add-in initialisation errors
How to troubleshoot 'ArgumentException: Unable to find Client in Active Workpapers'
How to troubleshoot 'Unexpected Error - There has been an unexpected error, please contact Support'.
How to troubleshoot Excel sync issues
Active Platform Limits
Whitelist URLs (Active & Smart Workpapers)A list of approved URLs required for accessing features and services in both Active Workpapers & Smart Workpapers.
[AU] Troubleshooting ATO Data Population IssuesThis article offers troubleshooting solutions for resolving ATO data population issues in Active Workpapers
Understanding Primary User and Sheet Insertion in Active Workpapers Excel Add In
How to troubleshoot add-in initialisation/connectivity issues
How to change the record type in Active Workpapers Templates
How to troubleshoot 'Account Name Must Not Be Empty' error when importing from MYOB
How to troubleshoot #N/A or #NAME? errors in Active WorkpapersTo assist users when they encounter range errors within Active Workpapers
How to Troubleshoot MYOB Practice Management Integration ErrorsError: {"ApiType":0,"ExceptionName":"HttpRequestException","Message":"An internal server error occurred, please contact support."}
How to Troubleshoot the "Something went wrong [7anyj]" Error When Opening a Binder in ExcelWhy am I getting a Something went wrong 7anyj error when opening a binder in Excel