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How to Troubleshoot the "Something went wrong [7anyj]" Error When Opening a Binder in Excel
How to Troubleshoot the "Something went wrong [7anyj]" Error When Opening a Binder in Excel

Why am I getting a Something went wrong 7anyj error when opening a binder in Excel

Updated today

When opening a binder in Excel and signing in with a Microsoft account, users may occasionally encounter a "Something went wrong [7anyj]" error.
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This issue can arise due to conflicting email addresses logged into Excel Desktop.


​Steps to Resolve:

  1. Sign out of Excel Desktop completely.

  2. Open the binder directly from the Active Workpapers website.

If the issue persists, clear the contents of the following folders:

  • C:\Users\yourusername\AppData\Local\Microsoft\OneAuth

  • C:\Users\yourusername\AppData\Local\Microsoft\IdentityCache

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