Issues

Users may encounter an initialising error within the Active Workpapers add-in as follows:
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​Error: 'ADD-IN ERROR' This add-in could not be started. Close this dialog to ignore the problem or click 'Restart' to try again.

Cause

This may be caused by various environmental issues.

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​Resolution

1. Remove and re-install the Active add-in:

To do this, open Excel, click on 'File,' then select 'Get Add-ins,' followed by 'MY ADD-INS.' Next, press the three dots next to any active add-ins and choose 'remove'.
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Next, click on the 'Store' tab, then search for the 'Active Workpapers Add-in' using the search bar, and proceed to install it.

If your add-in is listed under 'ADMIN MANAGED,' please reach out to your internal IT to remove and reload the add-in for you.
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​2. Re-install the Edge Webview2 (which is responsible for initialising the add-in):
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Visit the following website:
​https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download-section
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Scroll down and select the following settings:

Press download under the fixed version section. Once downloaded please install and test the add-in again by opening up a binder.
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​3. Compatibility

If the issue persists, please ensure you have an updated and supported version of Office and meet the system requirements on this page: System Requirements
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If the problem continues, please log a support ticket.